Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Safe gambling begins with accepting this fact before placing any bet.

VeryWell encourages every player to approach gambling as a form of entertainment, not a source of income. Setting clear boundaries on time and money spent is one of the most effective ways to keep gambling enjoyable and sustainable.

The platform provides a suite of control tools that allow players to manage their activity directly. These include deposit limits, session time reminders, loss limits, and self-exclusion features. Using these tools proactively helps protect both your finances and your emotional wellbeing.

Playing responsibly also means being honest with yourself about your habits. If gambling begins to feel compulsive or stressful, it is important to pause, seek support, and make use of the resources available. VeryWell supports players in doing exactly that.

Gambling addiction can develop gradually and is not always easy to identify in its early stages. Being aware of the warning signs is an important step towards getting help and regaining control.

The following indicators may suggest that gambling has become problematic:

• Spending more money on gambling than originally intended;
• Borrowing money or selling personal possessions to fund gambling;
• Feeling anxious, irritable, or restless when not gambling;
• Continuing to gamble in an attempt to recover previous losses;
• Neglecting work, studies, or family responsibilities due to gambling;
• Hiding gambling activity from friends, family, or colleagues;
• Losing interest in hobbies or social activities previously enjoyed;
• Feeling unable to stop or reduce gambling despite wanting to;
• Gambling to escape stress, depression, or difficult emotions;
• Experiencing financial difficulties as a direct result of gambling.

If any of the signs described above feel familiar, taking action early can make a significant difference. VeryWell provides tools and guidance to help players regain control of their gambling behaviour.

The following steps are recommended:

• Set deposit, loss, and wagering limits through your account settings to keep spending within safe boundaries;
• Use the session time reminder feature to track how long you have been playing;
• Take advantage of the cool-off period option, which temporarily restricts access to your account;
• Activate self-exclusion if you need a longer break from gambling, ranging from six months to five years;
• Speak openly with a trusted friend or family member about your concerns;
• Contact VeryWell customer support for guidance on available player protection tools;
• Seek professional counselling or therapy from a qualified addiction specialist;
• Avoid gambling when feeling stressed, upset, or under the influence of alcohol;
• Keep a record of your gambling activity to identify patterns and triggers;
• Reach out to one of the dedicated support organisations listed in the section below.

A number of established organisations in the United Kingdom offer free, confidential support for individuals affected by gambling addiction. Reaching out to these services is a positive and courageous step.

The following resources are available:

• GamCare (www.gamcare.org.uk): The UK’s leading provider of information, advice, and support for anyone affected by gambling harm, including a free helpline available 24 hours a day;
• GambleAware (www.begambleaware.org): A charity that funds treatment, education, and research into gambling harm across Great Britain;
• Gamblers Anonymous UK (www.gamblersanonymous.org.uk): A fellowship of individuals who share their experience to help others recover from gambling addiction;
• National Gambling Helpline: Available on 0808 8020 133, free and confidential, operated by GamCare;
• Gambling Therapy (www.gamblingtherapy.org): An international service offering online support and resources for those affected by gambling;
• Citizens Advice (www.citizensadvice.org.uk): Provides practical support on financial and legal matters linked to gambling-related debt;
• NHS Northern Gambling Service (www.northerngamblingservice.nhs.uk): Offers specialist NHS treatment for gambling disorder across northern England.

Players in the United Kingdom who are concerned about their gambling behaviour can contact the VeryWell support team at any time. The team is trained to assist with responsible gambling tools, account restrictions, and referrals to external organisations.

The following contact options are available:

• Live Chat: Accessible directly through the VeryWell website, available around the clock;
• Email Support: Players can submit a query via the official contact form on the VeryWell website;
• Help Centre: A dedicated section on the platform covering responsible gambling policies, tool activation guides, and self-exclusion procedures.