VeryWell Privacy Policy

VeryWell collects personal data necessary to provide its services and fulfil legal obligations under United Kingdom law. The categories of personal data collected and the purposes for which they are used are described below.

Personal Data Collected

The following types of personal data may be collected:

• Full name and date of birth;
• Contact details, including email address and telephone number;
• Residential address and postcode;
• Payment and financial information;
• Identity verification documents;
• Account activity, transaction history, and usage data;
• Device information, IP address, and browser type.

Purposes of Collection

Personal data is collected for the following purposes:

• Verifying user identity and age in compliance with United Kingdom licensing requirements;
• Processing deposits, withdrawals, and other financial transactions;
• Providing customer support and account management;
• Meeting anti-money laundering and responsible gambling obligations;
• Improving the platform and tailoring the user experience.

Protection Measures

VeryWell applies technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission, access controls, and regular security assessments.

User Rights

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, users hold the following rights regarding their personal data:

• The right to access personal data held by the platform;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal data, subject to legal retention obligations;
• The right to restrict or object to certain forms of processing;
• The right to data portability where applicable.

Requests relating to any of the above rights may be submitted to the platform’s designated data contact.

Personal data collected through the platform is used strictly for lawful and transparent purposes. The following outlines the primary uses of collected information.

Account Services

Personal data is used to create, maintain, and manage user accounts, including identity verification, password recovery, and account security monitoring.

Transactions

Financial information is processed to facilitate deposits, withdrawals, and other payment-related operations in a secure and compliant manner.

Service Improvement

Anonymised and aggregated data is used to analyse platform performance, identify technical issues, and enhance the overall user experience.

Marketing Communications

Where consent has been provided, personal data may be used to send relevant updates, promotional content, and service notifications. Users may withdraw this consent at any time by updating their communication preferences.

Analytics

Usage data is collected to understand how users interact with the platform. This informs decisions around layout, features, and content.

Regulatory Compliance

Personal data is processed as required to meet obligations under United Kingdom law, including anti-money laundering regulations, responsible gambling standards, and tax reporting requirements. All processing is conducted on a lawful basis as defined under the UK GDPR.

Users have the right to access, correct, or request deletion of the personal data held about them. The procedures for exercising these rights are outlined below.

Accessing Personal Data

A subject access request may be submitted at any time to obtain a copy of the personal data held by the platform. The platform will respond within the timeframe prescribed by the UK GDPR.

Correcting Personal Data

If any personal data held is found to be inaccurate or out of date, users may request a correction. Supporting documentation may be required to process such a request.

Requesting Deletion

Users may request the deletion of their personal data. Deletion will be carried out where there is no legal basis for continued retention. Certain data may be retained to fulfil regulatory obligations, such as anti-money laundering record-keeping requirements.

Consent to Security and Payment Processing

By using the platform, users consent to the platform conducting necessary security checks as required by United Kingdom law and licensing conditions. Users also consent to the processing of payment data by approved third-party payment service providers, who operate under their own data protection frameworks and applicable legal requirements.

The platform is intended exclusively for individuals aged 18 years and above. Access to online casino and sportsbook services by minors is prohibited under United Kingdom law.

Age Restrictions

The platform operates strict age verification procedures. However, it cannot independently confirm the age of all users without the submission of valid identity documents. Users are required to provide accurate age information during the registration process.

Data Collected from Minors

If it is determined or reported that a minor has registered an account or provided personal data without authorisation, the platform will take the following steps:

• Suspend or close the relevant account immediately;
• Delete all personal data associated with that account;
• Notify the relevant parties where legally required.

Parental Requests

A parent or legal guardian who believes a minor has provided personal data to the platform may submit a written request for deletion of that data. Such requests will be reviewed and acted upon promptly, in accordance with applicable United Kingdom data protection law.

The platform operates with partners and service providers located in various countries. As a result, personal data may be transferred to and processed in jurisdictions outside the United Kingdom.

Basis for Transfer

By using the platform and accepting this Privacy Policy, users consent to the transfer of their personal data to countries in which the platform’s partners operate. Such transfers are necessary for the provision of core services, including payment processing, customer support, and fraud prevention.

Data Protection Assurances

All third-party partners and service providers that receive personal data are required to maintain appropriate confidentiality and data protection standards. Where personal data is transferred outside the United Kingdom, the platform seeks to ensure that adequate safeguards are in place, consistent with the requirements of UK GDPR and applicable transfer mechanisms.

User Acknowledgement

Continued use of the platform constitutes acknowledgement and acceptance of the possibility that personal data may be processed in countries that may have different data protection laws to those in the United Kingdom.

This section sets out the legal disclaimer applicable to this Privacy Policy and its effect on the rights and obligations of users and the platform.

Scope of the Disclaimer

The inclusion of a legal disclaimer within this Privacy Policy may alter the scope or legal effects of certain provisions contained herein. Users are advised to read this section alongside all other sections of the document to understand the full extent of their rights and the platform’s obligations.

Acceptance and Application

This disclaimer applies from the point at which a user accepts this Privacy Policy. Acceptance occurs through one of the following actions:

• Electronic acceptance via a tick-box or confirmation button during registration;
• Continued use of the platform following notification of updates to the policy;
• Any other form of documented consent or accession to the terms of this document.

Once accepted, the terms of this Privacy Policy, including this disclaimer, form part of the agreement between the user and the platform regarding the handling of personal data.

Cookies are small text files placed on a user’s device when visiting a website. The platform uses cookies to support the delivery and improvement of its online services.

How Cookies Are Used

Cookies are used for the following purposes:

• Collecting statistical data on site usage and user interactions;
• Analysing user behaviour to identify patterns and areas for improvement;
• Personalising the user experience based on preferences and previous activity;
• Supporting the ongoing development and optimisation of the platform.

Cookie Retention

Cookies placed by the platform are retained for a period of up to 12 months, after which they expire and are removed from the user’s device.

Managing Cookie Preferences

Users may adjust their browser settings to restrict or block cookies at any time. Disabling certain cookies may affect the functionality of the platform. Further information on managing cookies is available through the relevant browser’s help documentation.

By accessing or using the platform, users confirm that they have read, understood, and accepted the terms of this Privacy Policy in full.

Full Acceptance

Use of any part of the platform, including browsing, registration, or participation in any service, constitutes full and unconditional acceptance of this Privacy Policy. Users who do not accept the terms of this document should discontinue use of the platform.

Current Version

This Privacy Policy may be updated periodically to reflect changes in applicable law, regulatory requirements, or platform operations. The current version of the policy is always the version in effect and supersedes all prior versions. Users are encouraged to review the policy regularly to remain informed of any changes.

Personal data held by the platform may be shared with third parties under specific circumstances as outlined below.

Circumstances for Sharing Personal Data

Personal data may be disclosed to third parties in the following situations:

• Where required by law, regulation, or court order;
• In connection with legal proceedings or the resolution of disputes;
• Under contractual agreements with approved service providers, including payment processors, identity verification services, and analytics providers.

Notification of Third-Party Disclosure

Where a third party receiving personal data is listed on the platform, users may refer to that listing for further information. Where a third party is not listed, users will be informed of the purpose and scope of the disclosure to the extent permitted by law.

Consent Through Data Submission

By submitting personal data to the platform, users consent to its disclosure to third parties in the circumstances described above. This consent forms part of the overall agreement established upon acceptance of this Privacy Policy.

The platform may contain hyperlinks to third-party websites that are not operated or controlled by VeryWell.

Third-Party Websites

Linked websites operate independently and are governed by their own privacy policies and data protection practices. The platform does not endorse, monitor, or assume responsibility for the content or data handling practices of any external site.

Limitation of Responsibility

VeryWell is not responsible for the collection, use, or disclosure of personal data by any third-party website accessed via a link on the platform. Users access such websites at their own discretion.

Advisory Notice

Users are advised to review the privacy policy of any external website before submitting personal data. No assumption should be made that external sites adhere to the same data protection standards applied by this platform.